Terms and Conditions

GENERAL TERMS AND CONDITIONS (GTC) Club Shoes Relics S.L. (Ltd.)

1. Service provider details

Company name: Club Shoes Relics S.L.

Registered office: RD. RAMON OTERO PEDRAYO, 40 BJ – 08860 Castelldefels, Spain

Tax number / EU tax number: ESB22496244

Company registration number: HOJA B-637419

Contact person: Robert Csapucha

E-mail: info@clubshoesrelics.com

Telephone: +34 681 982 871

Webshop: https://clubshoesrelics.com/

1. General provisions

These General Terms and Conditions (GTC) apply to purchases made through the above website. The purchase is only valid if you accept these conditions.

The webshop is operated by Club Shoes Relics S.L., a company registered in Spain, and delivers products throughout the European Union and the United Kingdom.

1. Products

The products sold in the webshop are shoes, t-shirts and sweatshirts.

Each product description contains the most important features, material composition and price. Product photos are illustrations, minor differences are possible.

1. Order and payment

The order is placed online on the webshop interface.

The buyer can place the product in a virtual cart, then enter their details and select the payment method during the payment process.

Available payment methods:

• Payment by bank card
• Advance payment

Payments are made via a secure, encrypted connection.

Confirmation of the purchase is sent by email.

1. Delivery

Delivery is exclusively by courier service to the European Union and the United Kingdom.

The delivery time is 3-10 working days depending on the destination country.

1. Invoicing

The invoice is issued by the system via an external invoicing program (innvoice).

The invoice is sent in electronic format (PDF) by e-mail.

1. Right of withdrawal

The consumer has a 14-day right of withdrawal in accordance with EU Directive 2011/83/EU.

The withdrawal period is 14 days from the date of receipt of the product.

The intention to withdraw must be notified in writing to info@clubshoesrelics.com.

The product must be returned undamaged and in its original packaging.

The cost of return shipping is borne by the buyer. The purchase price will be refunded using the original payment method, no later than 14 days.

1. Warranty and product liability

All products are covered by a 2-year warranty in accordance with EU legislation.

In the event of a defective product, the buyer may request repair, replacement, price reduction or withdrawal from the contract.

1. Limitation of liability

The webshop operator is not liable for technical errors caused by third parties, delayed delivery or interruption of the internet connection.

1. Data protection

Personal data is processed in accordance with the EU General Data Protection Regulation (GDPR).

The details of data processing are contained in the separate Data Protection Notice.

1. Legal disputes and dispute resolution

The parties will try to resolve any disputes amicably.

The consumer may use the EU Online Dispute Resolution Platform (ODR):

https://ec.europa.eu/consumers/odr

1. Final provisions

The use of the webshop constitutes acceptance of these GTC.

The service provider is entitled to modify the terms and conditions, which it will provide information about on the website.

Data Processing Notice Club Shoes Relics S.L. Webshop: https://clubshoesrelics.com/

1. Data Controller Details
   Company: Club Shoes Relics S.L.
   Registered office: RD. RAMON OTERO PEDRAYO 40 BJ, 08860 Castelldefels, Spain
   VAT / EU-VAT number: ESB22496244
   Registration number: HOJA B-637419
   Contact person: Robert Csapucha
   E-mail: info@clubshoesrelics.com
   Phone: +34 681 982 871
   Webshop: https://clubshoesrelics.com/
2. Types of Data and Purpose of Processing
   We may collect and process personal data such as your name, address, e-mail, telephone number, payment and shipping details, IP address, browsing and purchase history, and — if you consent — marketing data.
   The purposes of processing include: fulfilling orders, payment and delivery processing, customer service, legal compliance, handling feedback, marketing and newsletter management (if you have opted in).
3. Legal Basis for Processing
   – Performance of a contract (in order fulfilment)
   – Compliance with a legal obligation
   – Your consent (for newsletters, marketing)
   – Our legitimate interests (fraud prevention, website operations, marketing)
4. Data Recipients & Retention
   Your personal data may be disclosed to third-party service providers acting as data processors (e.g., payment service provider, logistics partner, IT provider). Prior to transfer, appropriate data-processing agreements are put in place.
   Your data is retained for as long as necessary for the purpose and/or as required by applicable laws (for example accounting/distribution documentation). After this period, data will be securely deleted or anonymised.
5. Transfers Outside the EU
   If your data is transferred outside the European Union, we ensure appropriate safeguards such as EU Standard Contractual Clauses are in place.
6. Your Rights
   You have the right to:
   – request access to your personal data;
   – request correction of inaccurate data;
   – request erasure („right to be forgotten”);
   – request restriction of processing;
   – request data portability;
   – object to processing (where processing is based on our legitimate interests);
   – withdraw consent at any time (without affecting the lawfulness of past processing).
   You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been violated.
7. Automated Decision-Making / Profiling
   We do not ordinarily carry out fully automated decision-making or profiling that has a significant effect on you. If this changes, we will inform you and obtain your consent where required.
8. Data Security
   We implement appropriate technical and organisational measures to protect your personal data (e.g., encrypted communications, access controls, regular security updates).
9. Changes to this Notice
   We reserve the right to update this privacy notice. Updates will be posted on our website and will always show the effective date.

10. Contact
If you have any questions regarding the processing of your personal data, please contact us at the e-mail or phone number above.

Information on product and consumer safety (GPSR compliance)

1. Company details
   Company: Club Shoes Relics S.L.
   Registered office: RD. RAMON OTERO PEDRAYO, 40 BJ – 08860 Castelldefels, Spain
   VAT / EU-VAT number: ESB22496244
   Company registration number: HOJA B-637419
   Contact person: Robert Csapucha
   E-mail: info@clubshoesrelics.com
   Telephone: +34 681 982 871
   Webshop: https://clubshoesrelics.com/
2. General information
   The EU’s Regulation (EU) 2023/988 (General Product Safety Regulation, GPSR) became applicable on 13 December 2024 and sets out enhanced obligations to ensure consumer products placed on the EU market are safe. (webgate.ec.europa.eu)
   As the operator of this webshop, we commit to complying with the relevant safety and information requirements to the best of our abilities.
3. Consumer information and transparency
   – For each product offered, we provide the manufacturer’s or distributor’s/importer’s name, postal address, and an electronic contact (e-mail or website). (docs.peppershop.com)
   – Each product listing includes adequate information for identification (images, model/type, size, colour, etc.). (docs.peppershop.com)
   – Where required, warnings and safety instructions are clearly displayed and provided in a consumer-understandable language. (recht24-7.de)
4. Safety, documentation & traceability
   – Before placing products on the market, we conduct a risk assessment and maintain technical documentation in line with GPSR requirements. (artem.earth)
   – Such documentation is retained for at least ten years where applicable. (KPMG-Law)
   – Our product packaging and listings include the contact information of the manufacturer or, if applicable, the EU-based responsible economic operator. (ekotox.eu)
5. Liability and corrective action in case of risk
   – If any product is found to pose a safety risk, we will cooperate with market surveillance authorities and take corrective measures including recall, repair, replacement or refund, as needed. (webgate.ec.europa.eu)
   – Consumers have the right to submit complaints and receive information about product-safety matters.
6. Webshop / Online sales
   – Our webshop ensures that product‐safety information is clearly displayed in each online product offer.
   – If we use a third-party online marketplace, we ensure compliance with GPSR obligations applicable to online-marketplace operators. (Euverify)
7. Contact
   If you have any questions or concerns about the safety or compliance of our products, please contact us at the details above.